Policy
Data Retention
How Myntix keeps and removes school information, including account records, reward history, and backups.
Last updated: 28 October 2026
While a school uses Myntix
We keep the information needed to operate the school's reward program, provide support, maintain security, and preserve an understandable history of credits and reward requests. Schools manage their users and can disable accounts that no longer need access. Disabling an account does not erase its historical transactions.
Credits and audit history
Ledger entries, balance changes, reward requests, and related audit records are kept with the school account so activity can be understood and reviewed. Incorrect credit activity is normally corrected by a reversal or void, rather than silently changing the original record.
Operational and security records
Sessions and password reset tokens expire or are invalidated as part of normal account security. Operational logs may be kept for troubleshooting, security review, and service reliability. We do not promise that every log has the same retention period as the school's reward records.
Backups
Encrypted backups are kept on a rolling schedule while a school is active. The current scheduled remote-backup retention is 14 days; local encrypted copies are normally kept for three days. When a school requests deletion, we remove all of its backup copies, including any local copies that need to be removed manually.
Exports and school requests
Schools can use the application's export tools while their account is active. If a school needs a more comprehensive export, it can request one from support@myntix.com before deletion. The school should make and check any required export before confirming that its organisation can be removed.
Organisation deletion
An organisation administrator can request deletion. A request does not delete data automatically: Myntix support verifies it, then a platform operator carries out offboarding. We prioritise verified requests and complete deletion within seven days. We disable organisation access and remove its database, uploaded files, and all remote and local encrypted backup copies. Support completes any steps not covered by the offboarding tools manually. If an operational or legal issue prevents completion within that period, we will tell the school what remains and when we expect to resolve it.
Questions
For retention, export, or deletion questions, contact support@myntix.com. Students and families should contact their school first about school records.